CANCELLATION POLICY

At MEN MODE, we understand that customers may sometimes need to cancel an order. Our cancellation rules are designed to provide clarity while allowing us to process orders efficiently.

1. CANCELLATION BEFORE DISPATCH

Customers may request cancellation before the order has been packed and handed over to the courier, subject to operational feasibility.

Cancellation may be requested through:

– The My Orders section of the MEN MODE website, where available.
– MEN MODE customer support.

For eligible prepaid cancellations made before dispatch, the customer may receive a refund in accordance with the Refund Policy.

Where applicable, MEN MODE may offer Store Credit/Wallet credit as an alternative refund option.

Once an order has entered the packing or dispatch process, cancellation may no longer be possible.

2. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, it generally cannot be cancelled while in transit.

For prepaid orders, if the customer refuses delivery or otherwise does not accept the shipment, the order may be returned to MEN MODE as RTO.

Any applicable refund will generally be processed after the product returns to MEN MODE and is reviewed, in accordance with the Refund Policy.

Where legally permissible, applicable reverse-shipping and operational handling costs arising from customer-related non-delivery may be deducted.

For COD orders, if the customer refuses delivery, no product-payment refund is required because payment has not been collected.

Repeated COD refusals may result in restrictions on future COD availability.

Alternatively, customers may accept the order and request a return or exchange if the product qualifies under the Return & Exchange Policy.

3. CANCELLATION BY MEN MODE

MEN MODE may cancel an order in circumstances including:

– Product being unavailable or stock shortage.
– Product failing quality control before dispatch.
– Delivery address or PIN code issues.
– Courier serviceability problems.
– Obvious pricing or product-information errors.
– Orders suspected to be fraudulent or involving security/risk concerns.
– Unauthorized commercial resale or bulk purchasing where applicable.
– Other legitimate operational or legal reasons.

4. REFUND WHEN MEN MODE CANCELS

If MEN MODE cancels a prepaid order for reasons attributable to MEN MODE, the eligible prepaid amount will be refunded without a cancellation charge, subject to the Refund Policy and applicable law.

Refund timing will depend on the original payment method and payment provider.

5. ORDER MODIFICATION

Customers who wish to change an order, such as:

– Size.
– Colour.
– Product.
– Quantity.
– Delivery address.

should contact MEN MODE as soon as possible.

Changes may only be made before dispatch and are subject to stock availability and operational feasibility.

Once an order has been dispatched, modifications may not be possible.

6. CONTACT FOR CANCELLATION & SUPPORT

For cancellation, return or order-related support:

Email: Contact@themenmode.com
WhatsApp: +91 9661812126
Returns & Support: MEN MODE website Returns & Support portal

Customers should provide their order number when contacting support so that the request can be processed efficiently.

7. CONSUMER RIGHTS

Nothing in this Cancellation Policy is intended to restrict, exclude or waive any consumer rights that cannot legally be restricted or excluded under applicable Indian law.

MEN MODE reserves the right to verify cancellation requests and apply reasonable operational procedures to prevent misuse.