At THE MEN MODE, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to request a return or refund according to the terms mentioned in this policy.

1. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

• The return request must be made within 7 days of receiving the order.
• The product must be unused and unworn.
• The product must be in its original condition.
• All original tags, labels, packaging, and accessories should be intact.
• The product should not be damaged, washed, altered, or stained.
• Proof of purchase or order details may be required.

2. Non-Returnable Products

Certain products may not be eligible for return or refund, including:

• Products that have been worn or used.
• Products without original tags or packaging.
• Products damaged after delivery due to customer handling.
• Products that have been altered or washed.
• Any product specifically marked as non-returnable on the website.

3. How to Request a Return

To request a return, please contact our customer support team within 7 days of receiving your order.

Please provide your order number, product details, and the reason for the return. We may also request photographs of the product to verify its condition.

4. Return Approval

Once your return request is received, our team will review the request and verify whether the product meets the return conditions.

If your return is approved, we will provide instructions regarding the return process and pickup or shipping of the product.

5. Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If the refund is approved, the amount will be processed using the applicable payment method or refund process.

6. Exchange Policy

If you receive a product that is eligible for exchange, you may request an exchange within 7 days of receiving the order, subject to product availability.

The product must be unused, unworn, and returned with all original tags and packaging.

7. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order details and clear photographs of the product and packaging so that our team can investigate the issue and provide an appropriate solution.

8. Shipping Charges for Returns

Return shipping charges, if applicable, may depend on the reason for the return and the applicable return conditions.

If the product received is damaged, defective, or incorrect due to an error on our part, we may arrange an appropriate resolution according to our return process.

9. Cancellation of Orders

Orders may be eligible for cancellation before they are shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Refund Time

Approved refunds are generally initiated after the returned product has been received and inspected.

The time required for the refund to appear in your account may depend on the payment method, bank, or payment service provider.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us: